Refund policy

Return and Refund Policy

At Moonshot Club, many of our products are made-to-order and fulfilled by third-party print-on-demand production and shipping partners, including Printify. Because items are produced only after an order is placed, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, change of mind, ordering the wrong item, or dislike of the product after purchase.

Please review all product descriptions, sizing charts, colors, shipping information, and order details carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us at ohtanime17@gmail.com within 30 days of delivery.

Please include:

Your order number

A description of the issue

Clear photos of the item

Clear photos of the packaging, if applicable

Once we review the issue, we may offer a replacement, reprint, or refund if the issue is approved.

In most cases, damaged, defective, misprinted, or incorrect items do not need to be returned unless we specifically request it.

No Returns for Size, Color, or Change of Mind

Because our products are made-to-order, we do not accept returns or exchanges for:

Ordering the wrong size

Choosing the wrong color

Buyer’s remorse

Change of mind

Ordering the wrong item

Not liking the fit after purchase

Please check the product details and size chart before completing your order.

Cancellations

Because orders may be sent into production quickly, we may not be able to cancel or change an order after it has been placed.

If you need to request a cancellation or change, contact us as soon as possible at ohtanime17@gmail.com. We cannot guarantee that changes or cancellations can be made once production has started.

Lost or Missing Orders

If your order has not arrived, please contact us at ohtanime17@gmail.com so we can review the order status, tracking information, and fulfillment details.

If an order is confirmed lost in transit or there is a fulfillment issue, we may offer a replacement, reprint, or refund if approved.

Moonshot Club is not responsible for orders delayed, lost, or returned because the customer provided an incorrect or incomplete shipping address.

Returned to Sender / Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to sender because of an incorrect, incomplete, or undeliverable address, we may not be able to offer a refund. If a replacement or reshipment is available, the customer may be responsible for any additional production or shipping costs.

Unauthorized Returns

Do not send products back to the address shown on the shipping label, to Printify, or to any fulfillment partner unless we specifically instruct you to do so.

Unauthorized returns will not be accepted.

Refunds

If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at ohtanime17@gmail.com.

Contact

For return, refund, damaged item, or order issue questions, contact us at:

Moonshot Club
Email: ohtanime17@gmail.com